Below are some frequently asked questions regarding difficulties some users have experienced with the mUrgent coupon system. If the answer you seek is not found below, please contact our consumer support at couponHelp@private-elist.com.

Q: The main page indicates that I've already accessed the coupon and that it's no longer available — but this is my first time to the page. How can this be?

A: The coupon is accessed by a code that is unique to the original recipient. If you forwarded the original email to a friend or family member, then it is likely that that individual accessed the coupon first. Likewise, if it was forwarded to you, then it may have already been accessed by the original recipient.

Q: How many times can I print a coupon?

A: Some businesses desire to have print limitations set for certain coupon offers, and this varies between businesses and offers. However, the number of available prints is displayed below the coupon thumbnail, along with its expiration date.

Q: I just received an email, and the coupon says it's expired. What's the deal?

A: The expiration date for each coupon is pre-configured before the email is sent out to that business' consumers. In this instance, that configured value was changed, or the email was not sent as originally planned. Please contact mUrgent at couponHelp@private-elist.com so that we can work with the business to correct this error. Be sure to include the name of the business in question.

Q: When I go to print the coupon, it says "SAMPLE." How do I print a valid coupon?

A: The coupon is accessed by a code that is unique to the original recipient. If that code is not passed properly in the URL (the location shown in your browser's address bar), then you cannot be properly identified and the coupon not properly accessed.

• If a coupon has expired or print limitations have been reached, you will be unable to retrieve a valid coupon.

• If you accessed the coupon page directly from a link in an HTML email you received, please contact mUrgent at couponHelp@private-elist.com so that we can work with you to correct the issue.

• If you accessed the coupon page directly from a link in a text-only version of an email, then it is most likely that the code needed to identify you was incomplete. In some email programs, the URL to access the coupon wraps to a second line. The part of the URL on that second line needs to be copied and pasted to the end of the original URL (in the address bar) of the coupon page where you are experiencing this problem.

Q: I had a problem with my printer/computer and the coupon didn't print. Now it says that I've already printed it.

A: The system actually records your access to the coupon, not the number of times you printed the coupon itself. Therefore, if you access the coupon yet fail to print it for any reason, it still constitutes a "print." While this may seem unfair, it is a simple limitation of the system. You will need to contact the business from whom the coupon was sent and ask that you be allowed to access it again, since mUrgent cannot do this for you. You will need to provide that business with your name and email address if they choose to re-issue the coupon.

Q: When I tried to view the coupon, all I got was a blank screen. Now it says I already printed it. What do I do?

A: Since the coupon is generated upon request, there is a script that must process your request to generate that coupon. Under extreme situations, mUrgent's servers may be delayed in displaying your coupon request. In those cases, it is important that you allow the extra time to render the coupon. If you close the browser window (or tab) before the coupon is displayed, it may register your attempted access as a "print" even before the coupon is displayed. As above, you will need to contact the business from whom the coupon was sent and ask that you be allowed to access it again, since mUrgent cannot do this for you. You will need to provide that business with your name and email address if they choose to re-issue the coupon.

Q: Can I use the coupon at any location, or only at the location shown?

A: Offers are often very location-specific. The coupon usually indicates how it can be used. To minimize fraudulent usage, some restrictions apply. Please contact the business directly for more information.

Q: That's not my name on the coupon! How do I correct the name?

A: If you discover your name is misspelled, or that the name on the coupon is not yours at all, you can update your online profile at any time by referring to the "Update Your Profile" link provided in each email sent to you. Visit this page, enter your subscribed email address and click the "Lost Password" button to retrieve your password so that you may login to your profile and update your name or other profile data.

Q: I looked at the coupon on one computer but didn't print it. Why can't I print it from my other computer?

A: Since the system records your access to the coupon, not its printing, you will still be prevented from printing the coupon from any computer, regardless of where you first accessed it from. As above, you will need to contact the business from whom the coupon was sent and ask that you be allowed to access it again, since mUrgent cannot do this for you. You will need to provide that business with your name and email address if they choose to re-issue the coupon.